When it comes to outsourcing your graphic design needs, it`s important to establish a service level agreement (SLA) with your chosen provider. A service level agreement is a document that outlines the expectations and responsibilities of both parties involved in a service arrangement. In the case of graphic design, an SLA will ensure that your designer produces work that meets your standards and is delivered on time.
Creating an SLA may seem like a tedious task, but it`s a crucial one. Without an SLA, you risk miscommunications, misunderstandings, delays, and unsatisfactory results. Fortunately, there are service level agreement templates available that you can customize to suit your specific needs.
A service level agreement template for graphic design should include the following:
1. Scope of work: Clearly define the projects that the designer will be working on. This can be broken down by design deliverables, such as flyers, brochures, logos, websites, or any other design work that your business requires.
2. Timeline: Set a timeframe for when the designer will deliver each project. This should include specific dates for each milestone, such as the initial concepts, revisions, and final delivery.
3. Revisions: Establish the number of revisions that the designer will provide for each project. It`s important to balance your need for quality work with the designer`s need to manage their workload.
4. Communication: Outline how you and the designer will communicate throughout the project. This can include email, phone calls, or meetings. Be sure to specify how often you will check in with the designer to ensure that the project is on track.
5. Payment: Set the payment terms for the project. This should include the payment schedule, the total amount, and any additional fees or costs.
Creating a service level agreement can seem daunting, especially when you`re unsure of what to include. However, by using a service level agreement template for graphic design, you can customize the document to suit your needs and ensure that both you and your designer are on the same page.
Remember, a service level agreement is designed to protect both parties involved in the agreement. A comprehensive SLA will ensure that you receive the high-quality work that you expect, delivered on time and within your budget.
